Privacy Policy for ConvoAssist

Effective Date: 7th May, 2026

Last Updated: 7th May, 2026

1. Definitions

For the purposes of this Privacy Policy:

"Company", "we", "our", or "us" means Techies Infotech.
"ConvoAssist" means the intelligent assistant product offered by Techies Infotech to support digital commerce, customer engagement, business workflows, automation, and related AI-assisted interactions.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, analysis, or deletion.
"Controller" means the entity determining the purposes and means of processing.
"Applicable Data Protection Laws" means UAE PDPL, GDPR where applicable, and other relevant data protection regulations.

2. Controller Information

Primary Jurisdiction & Data Controller

Techies Infotech

BCB2 526, 5th Floor

Business Cluster – Building 2

Dubai CommerCity

Dubai – United Arab Emirates

Email: info@convoassist.ai

For the purposes of Applicable Data Protection Laws, Techies Infotech acts as the Data Controller with respect to Personal Data collected through ConvoAssist, the Techies Infotech website, business inquiries, product demonstrations, onboarding discussions, and related communications.

3. Scope and Applicability

This Privacy Policy applies to Personal Data collected through:

ConvoAssist product interactions
Website visits
Product demo requests
Business inquiries
Corporate engagement discussions
Client onboarding and support communications
Recruitment submissions
Newsletter subscriptions
Marketing communications
Analytics, performance, and product improvement activities

ConvoAssist is primarily operated within a B2B framework.

This Privacy Policy does not govern Personal Data processed under client-specific Master Service Agreements, Data Processing Agreements, Statements of Work, project contracts, or enterprise subscription agreements. Where such agreements exist, the terms of those agreements shall govern client-specific data processing activities.

4. Categories of Personal Data

4.1 Data Provided Directly

Through contact forms, demo requests, sales inquiries, onboarding forms, support tickets, and communications, we may collect:

Name
Corporate email address
Telephone number
Company name
Job title/designation
Country
Business inquiry details
Product requirements
Demo preferences
Support or implementation-related information

Through ConvoAssist product usage, depending on configuration and client use case, we may process:

User names or identifiers
Login or account information
Chat or conversation inputs
Query history
Customer service interaction details
Business workflow instructions
Feedback submitted through the product
Metadata related to product usage

Through recruitment, including via Keka HR platform, we may collect:

CV/resume
Professional qualifications
Employment history
LinkedIn profile data
Contact details

Through newsletter subscriptions, we may collect:

Name
Email address

4.2 Automatically Collected Data

We may collect technical and behavioral information, including:

IP address
Device identifiers
Browser information
Operating system
Approximate geographic region
Website interaction metrics
Product interaction metrics
Session data
Referring URLs
Log data
Error, diagnostic, and performance data

Such data may be collected through tools including:

Google Analytics 4
Google Tag Manager
Microsoft Clarity
Meta Pixel
LinkedIn Insight Tag
Product analytics, monitoring, and security tools used by Techies Infotech

5. Purposes of Processing

Personal Data is processed for legitimate business purposes, including:

Providing access to ConvoAssist
Responding to corporate inquiries
Conducting product demonstrations
Managing onboarding and implementation
Delivering customer support
Improving product performance and user experience
Monitoring system reliability, uptime, and security
Conducting pre-contractual evaluations
Recruitment assessment
Business development activities
Newsletter distribution
Website analytics and performance optimization
Marketing communications, where consent has been obtained
Fraud detection, cybersecurity, and abuse prevention
Regulatory and legal compliance
Maintaining audit, security, and compliance documentation

We do not sell or monetize Personal Data.

6. AI and Product Interaction Data

ConvoAssist may process user inputs, prompts, queries, chat messages, workflow instructions, and system responses in order to provide AI-assisted functionality.

Depending on the client configuration, ConvoAssist may assist with:

Customer support interactions
Product discovery
eCommerce assistance
Internal business workflows
Knowledge retrieval
Conversational automation
Analytics and operational support

We process such information only for the purposes of delivering, maintaining, securing, and improving ConvoAssist, unless otherwise agreed under a separate client agreement.

Clients are responsible for ensuring that any Personal Data, customer data, or business data integrated into ConvoAssist is collected and shared with appropriate authority, consent, notice, or lawful basis.

7. Legal Basis for Processing

Where GDPR applies, processing is based upon one or more of the following legal bases:

Legitimate Interest, including B2B communications, product analytics, security, and service improvement
Consent, including newsletter subscriptions, optional cookies, and marketing communications
Contractual Necessity, including product access, onboarding, support, and client service delivery
Legal Obligation, including compliance, audit, and regulatory requirements

Consent may be withdrawn at any time by contacting us at info@iamtechie.com.

8. International Data Transfers

Website and product infrastructure may be hosted on Amazon Web Services, India region.

Personal Data may be accessed by authorized personnel in:

United Arab Emirates
India

Cross-border transfers are safeguarded through appropriate technical, contractual, and organizational measures, including:

Contractual confidentiality undertakings
Access restrictions
Secure infrastructure
Encryption standards
Role-based access controls
ISO-aligned security controls
Internal governance and data protection procedures

9. Data Retention

We retain Personal Data only for as long as reasonably necessary to:

Provide and maintain ConvoAssist
Fulfill inquiry and support purposes
Manage client onboarding and contractual obligations
Evaluate recruitment applications
Comply with legal obligations
Maintain compliance and audit documentation
Prevent fraud, misuse, or security incidents

Retention periods are determined based on business necessity, contractual obligations, product configuration, and regulatory requirements.

Where data is processed under a client-specific agreement, retention may be governed by the applicable Master Service Agreement, Data Processing Agreement, or project contract.

10. Security Measures

We implement technical and organizational safeguards designed to protect Personal Data, including:

SSL/TLS encryption
Secure AWS infrastructure
Role-based access controls
Restricted administrative access
Internal data governance procedures
Secure authentication controls
Monitoring and logging
Data access limitation
ISO-aligned information security standards

Despite these measures, no transmission method, storage system, or digital service can guarantee absolute security.

11. Data Subject Rights

Subject to Applicable Data Protection Laws, individuals may have rights to:

Access Personal Data
Rectify inaccuracies
Request erasure
Restrict processing
Object to processing
Withdraw consent
Request portability, where applicable

Requests should be submitted to: info@iamtechie.com

We reserve the right to verify identity before fulfilling any data subject request.

12. Client-Controlled Data

Where ConvoAssist is deployed for a client and processes data on behalf of that client, the client may act as the Data Controller, and Techies Infotech may act as a Data Processor or service provider.

In such cases:

The client determines the purpose and means of processing.
Techies Infotech processes data according to client instructions and applicable contractual terms.
Data subject requests relating to client-controlled data may need to be directed to the relevant client.
Client-specific processing terms may be governed by a Data Processing Agreement or equivalent contractual arrangement.

13. Cookies and Tracking Technologies

ConvoAssist and related websites may use cookies, pixels, tags, scripts, and similar technologies to support:

Website functionality
Product performance
Security monitoring
Analytics
User experience optimization
Marketing attribution, where applicable

Please refer to our Cookies Policy for detailed disclosures.

14. Third-Party Services and Integrations

ConvoAssist may integrate with third-party systems, platforms, APIs, analytics tools, CRM systems, eCommerce platforms, communication tools, or client-selected services.

We are not responsible for the privacy practices of third-party websites, platforms, or services linked to or integrated with ConvoAssist, unless expressly stated in a separate agreement.

Clients and users are encouraged to review the privacy policies of any third-party services they connect with ConvoAssist.

15. Children's Privacy

ConvoAssist is intended for business and enterprise use and is not directed toward children.

We do not knowingly collect Personal Data from children. If we become aware that Personal Data of a child has been collected without appropriate consent or legal basis, we will take reasonable steps to delete such information.

16. Policy Amendments

We reserve the right to amend this Privacy Policy at any time to reflect legal, regulatory, operational, product, or security changes.

Any updated version will be published with a revised "Last Updated" date.

17. Contact Us